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Author Archives: Chris Mackey
The Role of Predictive Maintenance
What would a company do if they could predict when things are going to fail within their operations? Procedures would be put in place to avoid the failure. If avoidance weren’t possible, procedures would be put in place to minimize … Continue reading
Minimizing Service Interruptions with Preventive Maintenance
What’s the number one thing your automobile mechanic will tell you about avoiding breakdowns and maintaining the life of your car? Most likely he or she will advise you to make sure you follow the manufacturer’s routine maintenance recommendations – … Continue reading
Maintenance Required for Minimum Service Interruption
Any service offering, such as baggage tagging or ticket printing, can be interrupted at any time due to a variety of factors. The break in service may be caused by something as simple as a paper jam or as complex … Continue reading
IT Service Options for Airports
Information Technology (IT) is pivotal to meeting the needs of airport customers, both passenger and airline. New platforms and systems are continually being developed to meet these changing requirements. However, often the airport faces the conflicting priorities of evolving their … Continue reading
Part 4: When should you use a Service Desk vs. a Help Desk or do you need both?
Have you wondered what a Service Desk is? Are you curious as to how a Help Desk fits into your IT demands? Do you question what the differences are? Would you like to know which one will benefit your company … Continue reading
Posted in Managed IT Services, Service Desk
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