ARINC Managed Services Launches Proactive Remote Monitoring for Motor Vehicle Administration Kiosks
July 14, 2011
Annapolis—ARINC Managed Services (AMS), the world leader in managed IT services and support for airports, today announced a proactive remote monitoring solution to help motor vehicle administration offices reduce downtime and decrease maintenance costs for self-service kiosks.
AMS Remote Kiosk Monitoring provides diagnostic connectivity between remote kiosks and the AMS Service Desk, a 24x7x365 global service organization that enables AMS to provide customers with any degree of support they require.
AMS representatives will discuss the new remote kiosk monitoring service at ARINC Booths 300-302 of the 2011 American Association of Motor Vehicle Administrators (AAMVA) Region I Conference, scheduled July 17-21 in downtown Baltimore.
When an issue occurs, AMS personnel can perform immediate remote diagnostics and troubleshooting, and—if necessary—dispatch a technician, all of which is “invisible” to kiosk operators and users. This ability to automatically detect and resolve issues reduces the need for MVA on-site maintenance resources.
“Waiting for a customer to tell you about a kiosk problem is not good business,” says Christopher Forrest, Managing Director at ARINC Managed Services. “With this new
proactive approach, a problem or potential problem is instantly and automatically reported to the AMS Service Desk, and troubleshooting can begin immediately. Often a problem can be fixed remotely, before any customer is inconvenienced.”
“We believe this new service provides real benefits for both the MVA and its customers,” adds Forrest. “MVAs can leverage the remote support to keep kiosk maintenance to a minimum, and their customers will get the benefit of more uptime. It’s very flexible in terms of both technology and implementation.”
AMS can monitor a wide variety of today’s self-service kiosks, including those supporting cash, credit card and check-based transactions. AMS Remote Kiosk Monitoring is immediately available.
For additional information on the AAMVA Region I Conference in Baltimore, please visit the AAMVA web site at www.aamva.org/2011Events/RegionIV/index.html.
ARINC Managed Services (AMS) is the global IT support and service subsidiary of ARINC Incorporated. AMS provides innovative IT managed services that are customer-focused and competitively priced. AMS services improve equipment reliability, decrease cost by minimizing downtime, and enhance overall operations. For more information, visit the web site at www.arincmanagedservices.com.
ARINC Incorporated, a portfolio company of The Carlyle Group, provides communications, engineering and integration solutions for commercial, defense and government customers worldwide. Headquartered in Annapolis, Maryland with regional headquarters in London and Singapore, ARINC is ISO 9001:2008 certified. For more information, visit the web site at www.arinc.com.
Release: 11-067
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