| Q1 2008 |

Is Your Service Provider Certified?

Professional IT certifications like PMP, CAPM, CCNA, ITIL and others are vitally important to airports that are currently outsourcing or thinking about outsourcing any of their operations, maintenance and staffing functions to a service provider. Why? Because an airport using a service provider which encourages its employees to achieve these certifications receives a number of critical benefits. Many of these certifications are designed to provide a framework for the performance of professional duties and responsibilities that is consistent across the industry. Certifications seek to create an organization that employs industry best practices in everything they do. And, they ensure that employees remain at the forefront of industry knowledge.

Think about the demanding Project Management Professional (PMP) certification as an example. It requires individuals who become certified to understand 14 different project management processes—all of which have specific inputs, outputs and tools. These processes are related to the five basic phases of a project: initiation, planning, execution, monitoring and control—and close. Other certifications, such as ITIL, are designed to provide individuals with the leading information and best practices on areas such as core processes for Service Support and Service Delivery as well as Service Desk function and Security Management. Wouldn't it be advantageous if the people supporting your organization had certifications and training like this?

At AMS, we take these certifications seriously. We have a wide variety of employees – from Site Technicians to Program Managers – who have achieved industry certifications. In fact, over 50% of our Project Managers are PMP certified, and the entire AMS management team is ITIL certified. We believe these certifications demonstrate that our employees are committed to delivering superior performance. As AMS Vice President Jim L. Martin noted at a recent airports conference, “Our staff is encouraged to achieve industry ‘standards of performance.’ We have formed an organization dedicated to delivering a quality of service that is at the very top of what the airports industry requires.”

Industry certifications demonstrate that your provider is continuously working to meet and exceed your highest standards. When evaluating your service provider, take a moment to consider what certifications its employees have earned – it could make a real difference in how they perform.

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ARINC Wins Technology & Support Contract to Continue Its Work at Montréal-Trudeau Airport

Since 2002, ARINC Managed Services has provided on-site maintenance and support to a number of airlines at the Montréal–Pierre Elliott Trudeau International Airport. Recently, ARINC was awarded a new contract to remain the primary provider of passenger systems and support at this airport.

Montréal-Trudeau is undergoing a major expansion and modernization to increase capacity and enhance passenger service.  Awarding the contract to ARINC is a vote of confidence in “the company's two-part approach – delivering the most advanced common-use technology, and supporting customers through a professionally certified managed services organization,” notes Mike Picco, ARINC Vice President, Airport Systems.

Under this contract, ARINC will increase the total workstations from 200 to 350, comprised of 331 check-in workstations and 72 new SelfServ™ check-in kiosks.  ARINC Managed Services will continue to serve the airport with an expanded IT maintenance and support program.

“We sought a partner willing to work within our business model to advance technology for all airline customers at Montréal–Trudeau,” stated Reginald Jean-Gilles, Director, Information Technology. “Based on our favorable experience with ARINC, we are confident they will be fully responsive to our needs throughout the new contract.”

"The Montréal CLUB was among the first airports to name ARINC’s Managed Services group to provide on-site system maintenance and support," stated Jim L. Martin, Vice President, ARINC Managed Services. “Their focus—like ours—has consistently been on customer satisfaction. We are proud to continue our work here, and to count Aéroports de Montréal among our premier customers.”

To learn more about how ARINC can assist in supporting your airport IT systems, contact us at 410.956.3050 or ams@arinc.com.

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ARINC Managed Services Delivers Strategic Installation and Maintenance at Dubai International

Under the ongoing technology contract between ARINC Incorporated and Dubai International, ARINC Managed Services (AMS) recently began strategic IT installation and maintenance services at Dubai International Airport in support of the major terminal expansion currently under way.  Dubai International, one of the fastest-growing airports in the world, is well on its way to handling 60 million passengers per year by 2010.

AMS, which began installation work at the end of 2007, will provide installation, testing, and 24x7 maintenance for seven state-of-the-art IT systems at the airport’s existing Terminals 1, 2, and Concourse 1, and in the airport’s new Terminal 3 and Concourse 2.

Dubai International’s expansion and renovation program features innovative terminal design and several of the most advanced IT systems available, including an airport operational database (AirDB™), resource management system (AirPlan™), and flight information display system (AirVUE™) with 1,400 screens. Also included are a building integration system, management information system, eight-language digital public address system, and airport-wide secure data network.

Jim L. Martin, AMS Vice President, notes, “By integrating the support for multiple IT systems at Dubai, we will deliver an end-to-end maintenance solution that ensures the cost-effective, efficient, and smooth airport operations necessary to maintain their position as the most advanced aviation hub of the Middle East region.”

To learn more about ARINC Managed Services solutions for operations, maintenance and staffing services for the airport industry, contact us at 410.956.3050 or ams@arinc.com.

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137 Mitchells Chance Road
Edgewater, MD 21037
410.956.3050
www.arinc.com/ams
E-mail: ams@arinc.com