 On Call Maintenance for Your IT System
Many small and mid-sized businesses can find it hard to justify a full-time IT staff—even as their systems grow increasingly more complex and important to their day to day business. That’s why ARINC Managed Services (AMS) provides On-Call Maintenance—outsourced IT managed services tailored to meet the needs of companies that require access to world-class IT support, but don’t have the budget for it.
AMS’ On-Call Managed Services is a fully managed service using the AMS Service Desk and an on call service network. AMS uses our advanced dispatching system to provide On-Call Maintenance for multiple types of IT and telecommunications systems found at companies everywhere. Equipment and systems supported include personal computers and peripherals, radio equipment, LANs, WANs, networks and core server infrastructure.
AMS’ On-Call offers customers Service Level Agreements, full coverage for installation, repairs and preventive maintenance, and 24x7 help desk response. Our service combines a blend of Level 1 (phone) support by in-house staff, or if necessary, a technician dispatched to the site. We’ll get repairs done fast—and right, the first time—while reducing overall operating costs.
AMS On-Call Managed Services provides smaller companies a host of benefits such as monthly reporting, monitoring, escalation, and automated dispatching that are currently not available to them when using small, local vendors. Our customers benefit from the same consistent quality standards approach deployed at larger organizations.
AMS On-Call gives businesses something they have difficulty finding: full service accountability in a single vendor, from the time an IT issue arises until it is resolved.
Contact us today to find out how you can start saving money and improve operations.
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