ARINC Managed Services Remote Kiosk Monitoring

Counting on a customer to report a kiosk paper outage or a problem? That’s no way to manage your self-service kiosks, but dedicated onsite kiosk monitoring isn’t always feasible either.

That’s why ARINC Managed Services (AMS) has launched a new product offering for remove kiosk monitoring and troubleshooting. AMS Remote Kiosk Monitoring provides fast, transparent detection and resolution of kiosk issues without intervention by onsite maintenance personnel – optimizing kiosk uptime and reducing support costs. Direct connectivity = Fast resolution AMS Remote Kiosk Monitoring provides maximum availability with a direct connection between kiosk alerting software and AMS' monitoring systems.  When an issue occurs, AMS immediately begins remote diagnostics, troubleshooting and, if necessary, dispatch of a technician– all without troubling you and your kiosk users.

Success with AMS Remote Kiosk Manager For one customer, the number of trouble tickets reported dropped 65% since they started using AMS Remote Kiosk Manager. And the number of issues resolved without the need to dispatch a technician more than doubled.

Any kiosk – in any environment

Flexible and adaptable, AMS Remote Kiosk Monitoring services can be deployed for any kiosk technology with alerting software.  AMS’ history of providing support services to the airport industry gives us the knowledge to monitor ticketing kiosks, but that is just the beginning. We can also monitor virtually any kind of self-service kiosk—including those supporting cash, credit card and check-based transactions.

Remote Monitoring Lowers Costs and Reduces Downtime

Our experience shows: we’ve been supporting mission-critical airport environments and delivering outstanding service levels for decades. The AMS Remote Kiosk Monitoring solution is integrated into our proven service model. Like everything we do, our monitoring services are built on ITIL best practices and delivered by service personnel and field technicians who are the finest in the business.  With AMS as your partner, you can count on more uptime, lower costs and worry-free kiosk operation.

Features:

• ITIL best practices to ensure comprehensive service maintenance
• Proactive alarm management to repair issues before they become a problem
• Trend analysis from service desk report monitoring to maximize network efficiency
• Remote dispatch of technicians to replace/repair and perform preventative maintenance on hardware when necessary to minimize downtime
• Health check routines to ensure optimization of the network
• Software release and update management done remotely saves money by not requiring t a technician to be dispatched

Learn more about our remote monitoring service.